Skip to main content

Frequently Asked Questions

Got a question on your mind? View our most-asked below.



Is there free parking on-site?

Yes! We have free parking on-site for all our guests. This includes if you are here for a function, eating at the restaurant, or visiting the dayspa.


Is WiFi included in my room price?

Yes! We also provide free unlimited WiFi for all hotel guests, including if you are hosting a conference here.


Is there somewhere to eat nearby?

Our on-site restaurant and wine bar, Bella Char, is perfect way to experience local South Coast cuisine. Bella Char is open for buffet breakfast 7 days a week froom 8am-10am. Happy Hour runs from Tuesday-Saturday from 4pm-6pm, and dinner is Tuesday-Saturday from 5:30pm-9pm. Click here to view the menus and book your table. Bookings are recommended.


Can I check in to my room early?

This is subject to availability. Please call our hotel reception on (02) 4234 1359 to see if we are able to offer this for your booking.


When is the day spa open?

Bella Spa is open from Monday-Saturday, 9am-5pm. These hours may change dependant on private events. Bookings are essential and we recommend booking prior to arriving at the hotel for your stay to ensure you can secure your appointment. Click here to view the spa menu and book a treatment.


Is your pool heated?

We have two pools at the resort, one for guests of all ages, and an exclusive adults-only pool. Unfortunately, neither of these are heated at this time.


Can I use my NSW Stay Voucher at the hotel?

You sure can! You can use your Stay Voucher when booking your room. Conditions may apply.


How close are you to other local events venues, like Seacliff House, Crooker River Wines, or Jaspers Berry?

We are just down the road from Seacliff House, just across the highway from Crooked River Wines, and approximately 15 mins from Jaspers Berry. We are very close to a lot of popular weddings and events venues in the Kiama/Gerringong and surrounds area, and are a great accomodation option if you or someone you know is holding an event in the region. We can also offer group room rates, contact us to enquire.


What are the transport options to your hotel?

While Uber does not operate in the area as we are considered regional, Kiama Cabs are more than happy to pick you up and drop you off from your destination! Call (02) 4237 7505 to book or ask our friendly reception team to arrange a cab for you at your convenience.



Did we miss something? Contact us and we will answer anything that comes to mind!

Mercure Gerringong Logo
1 Fern Street, P.O. Box 402, Gerringong NSW 2534, Australia